Shipping Policy

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Shipping Policy

GLOBAL SHIPPING, DELIVERY POLICY

1. CORPORATE STRUCTURE, SCOPE, AND REGULATORY ALIGNMENT

1.1 Corporate Identity and Operator Definition

This global policy framework is issued, maintained, and enforced by Incroyable Solutions LLC, a corporate entity legally organized and existing under the laws of the State of Delaware, United States, operating under the international luxury brand trade name Luxeartisanship (hereinafter referred to as the "Company", "Brand", "We", "Us", or "Our"). This instrument governs all logistical mechanisms, order fulfillment processes, physical delivery structures, border clearance protocols, and post-purchase transactional remedies for products purchased via our enterprise digital flagship portal located at https://global.luxeartisanship.com (the "Platform").

  • Registered & Corporate Headquarters: 16192 Coastal Highway, Lewes, Delaware 19958, United States.

  • Enterprise Logistics & Concierge Support: care@luxeartisanship.com

  • Corporate Telephonic Routing Line: +1 (855) 510-6788

1.2 Multi-Platform and Payment Ecosystem Compliance

This Directive is engineered to satisfy the commercial standards, structural merchant terms, operational rules, and merchant policies established by enterprise-level digital ecosystems and payment infrastructure providers, including but not limited to:

  • E-Commerce and Marketplace Core Frameworks: Shopify Inc., Shopify Markets, Meta Commerce, Facebook Shops, Instagram Shops, TikTok Shop, Pinterest Shopping, and Google Merchant Center.

  • Payment Processing Networks and Aggregators: Shopify Payments, Shop Pay, PayPal Inc., Stripe Inc., Apple Pay, Google Pay, and Amazon Pay.

  • Global Advertising Networks: Google Shopping Actions, Google Ads, Microsoft Advertising (Bing), and Meta Ads Systems.

1.3 Geographical Scope of Operations

This Policy applies universally to all cross-border and domestic commercial transactions executed on the Platform by purchasers (collectively referred to as "Clients", "Customers", "Consumers", or "Users") across our global market network, including but not limited to:

  • North America: The United States of America and Canada.

  • Europe: The United Kingdom, Switzerland, and Member States of the European Union (EU).

  • Oceania: Australia and New Zealand.

  • Southeast Asia: Singapore, Malaysia, and Thailand.

  • Middle East & North Africa (MENA): The United Arab Emirates (UAE) and Egypt.

  • Associated International Markets: All sovereign jurisdictions serviced by our global premium logistics array.

2. DEFINITIONS AND INTERPRETIVE PRINCIPLES

For the purposes of this Directive, the following terms shall possess the definitions ascribed below:

  • "Artisanal Product" / "Handcrafted Asset" means any luxury item designed, sculpted, carved, woven, dyed, or assembled by skilled human artisans, characterized by limited-batch production, custom finishes, or made-to-order structural creation.

  • "Dispatch" / "Handover" means the point in time when an order is securely packed, cleared through internal fraud controls, and physically transferred from our global ateliers or logistics fulfillment centers to an authorized premium carrier.

  • "Delivery" / "Fulfillment" means the moment when the physical custody of the shipment is transferred by the carrier to the destination address specified by the Client, as verified by carrier tracking metadata, signature capture, or photographic delivery confirmation.

  • "Exempt Customizations" means any bespoke physical modification, material alteration, engraving, sizing adjustment, or custom production configuration requested by the Client that removes the product from standard limited-batch specifications.

  • "DDP" (Delivered Duty Paid) means a logistical arrangement where the seller bears risks and costs, including import duties and taxes, up to the destination point.

  • "DDU" (Delivered Duty Unpaid) / "DAP" (Delivered at Place) means an arrangement where the Client assumes total liability for localized import clearance, tariffs, customs fees, and structural destination taxes upon arrival at the border of the target country.

3. BRAND DISCLOSURE: THE NATURE OF LUXURY ARTISANSHIP

3.1 Handcrafted Materiality and Non-Defect Classification

Luxeartisanship proudly specializes in premium, handcrafted luxury items created by master artisans. Unlike mass-manufactured goods, our pieces are individual creations made in limited batches or custom-ordered configurations. Consequently, clients must recognize that minor structural variations are inherent characteristics of luxury artisan production.

┌────────────────────────────────────────────────────────────────────────┐
│               ACCEPTABLE ARTISANAL VARIATION PARADOX                   │
├────────────────────────────────────────────────────────────────────────┤
│ Variations in:                                                         │
│  [•] Carving Depth & Tool Markings    [•] Natural Fiber Texture        │
│  [•] Color Saturation & Dye Lots      [•] Natural Timber Grain Patterns│
│  [•] Hand-Applied Finish Layers       [•] Tolerances in Dimensions     │
├────────────────────────────────────────────────────────────────────────┤
│ STATUS: Classified as Unique Attributes of Authenticity, NOT Defects.  │
└────────────────────────────────────────────────────────────────────────┘

3.2 Material Specifications and Visual Rendering Disclaimer

The Brand utilizes high-fidelity photography and advanced color-calibration rendering to display products accurately on the Platform. However, individual screen settings, hardware limitations, and ambient light conditions can influence visual output.

Minor differences in color, structural grain, tactile feel, and surface configuration between the digital representation and the physical asset are normal and do not constitute product defects or shipping errors. They are recognized as markers of authentic craftsmanship.

4. ORDER ACCEPTANCE, FRAUD SCREENING, AND ADAPTIVE PROCESSING

4.1 Security Review and Automated Verification Loops

The receipt of an electronic order confirmation does not constitute acceptance of an order by the Company. We reserve the right to decline, hold, or cancel any transaction prior to dispatch.

Upon order submission, the transaction undergoes security checks via our risk-screening systems, payment processors (such as Shopify Payments, Stripe, PayPal), and internal fraud-prevention tools.

  [ Client Submits Order ]
             │
             ▼
┌──────────────────────────┐
│  Risk Analysis Engine    │ ──(High Risk Flag)──► [ Secure Hold & Manual Verification ]
└────────────┬─────────────┘                                        │
             │ (Clear Status)                                       ▼
             ▼                                      [ Fail ] ──► [ Order Cancelled ]
[ Allocated to Production ]                                         │
             │                                                      ▼
             ▼                                           [ Pass ] ──► [ Release to Shop ]
   [ Fulfillment Flow ]

4.2 Address Verification Procedures and Security Holds

Shipments are screened to match physical billing parameters with delivery profiles. We reserve the right to place a security hold on any transaction containing high-risk flags, including:

  • Discrepancies between the country of card issuance and the delivery IP location.

  • Unverified delivery addresses, commercial re-shipping hubs, or un-numbered rural locations.

  • Bulk orders of limited-batch artisanal pieces from newly established accounts.

In such instances, our verification team may request additional confirmation elements. Failure to respond within seventy-two (72) hours will result in automated cancellation and immediate refunding via the original payment method.

4.3 Export Controls and Sanctions Compliance

As a United States legal entity, Incroyable Solutions LLC operates in strict compliance with the export control regulations of the U.S. Department of Commerce, the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), and equivalent international bodies.

The Company will not process orders, fulfill shipments, or facilitate trade with sanctioned individuals, designated entities, or restricted geographic regions. Any order identified as violating these export control lists will be cancelled immediately and reported to relevant oversight authorities as required by law.

5. TEMPORAL PRODUCTION DYNAMICS AND PROCESSING TIME-MATRICES

Our fulfillment timeline balances prompt delivery with the meticulous standards required for handcrafted goods.

┌────────────────────────────────────────────────────────────────────────┐
│                   FULFILLMENT TIMELINE TIMELINES                       │
├──────────────────────────┬─────────────────────────────────────────────┤
│ Product Classification   │ Actionable Dispatch Window                  │
├──────────────────────────┼─────────────────────────────────────────────┤
│ Ready-To-Ship Inventory  │ 1 to 2 Business Days Following Verification │
│ Limited-Batch Artisan    │ 5 to 15 Business Days Standard Production   │
│ Made-To-Order / Custom   │ 4 to 8 Weeks Bespoke Crafting Schedule      │
└──────────────────────────┴─────────────────────────────────────────────┘

5.1 Ready-to-Ship Inventory Protocols

Products kept in stock at our global logistics nodes are processed and prepared for shipping within one (1) to three (3) business days following risk verification. This period includes protective padding, fine wooden casing, structural document formulation, and handover to selected premium carriers.

5.2 Made-to-Order, Hand-Carved, and Bespoke Production Windows

For pieces that require production before dispatch, the artisan timeline is indicated on the specific product profile page on the Platform. This creation process spans between five (5) business days and eight (8) calendar weeks, depending on design complexity, seasoning requirements for raw materials, hand-carving duration, and custom finishes.

Any stated timeline is a professional estimate and not an absolute contractual deadline. The Company will provide structural milestone updates via email or automated SMS tracking pipelines.

5.3 Order Consolidation vs. Split-Fulfillment Directives

To reduce environmental impact and maintain shipment integrity, orders containing both ready-to-ship and made-to-order products are consolidated and dispatched together once all items are completed.

Clients may request split-fulfillment by contacting our customer care portal (care@luxeartisanship.com). Split-fulfillment requests may incur additional logistics surcharges depending on destination regions and product sizes.

6. GLOBAL LOGISTICS PARTNERSHIPS AND REGIONAL COURIER NETWORKS

6.1 Authorized Enterprise Carriers

Luxeartisanship maintains operational accounts with global air freight networks and specialized white-glove shipping providers. Handover occurs via:

  • DHL Express: Primary courier for expedited air shipments into the European Union, United Kingdom, Middle East, and Southeast Asian corridors.

  • FedEx Express / UPS: Primary delivery providers for domestic and cross-border North American, Australian, and select Asian operations.

  • Aramex: Specialized logistics provider utilized for premium routing within the United Arab Emirates, Egypt, and broad Middle Eastern networks.

  • USPS / National Postal Networks: Employed exclusively for standard domestic transport legs, secondary delivery networks, or specific remote military drop zones (APO/FPO).

6.2 Destination Limitations and Prohibited Drop Zones

The Brand does not deliver high-value luxury goods to unmonitored drop points. We do not ship to:

  • General Post Office (GPO) boxes or automated public lockers.

  • Unattended self-storage units or temporary commercial storage depots.

  • Freight forwarding companies or unverified intermediate proxy addresses.

Any order submitted containing a known freight-forwarding proxy address as its destination will be flagged for immediate manual security review and potential cancellation.

7. INTERNATIONAL SHIPPING STRUCTURE AND FREE SHIPPING PROGRAM

7.1 Free International Shipping Framework

To provide a premium cross-border client experience, Luxeartisanship provides Complimentary International Shipping across all standard global consumer channels. This free shipping framework covers air freight transportation costs from our global production facilities or fulfillment nodes to the specified delivery address.

┌────────────────────────────────────────────────────────────────────────┐
│                   GLOBAL SHIPPING MATRICES & DELIVERIES                │
├─────────────────────┬───────────────────┬──────────────────────────────┤
│ Global Market Group │ Base Transit Cost │ Average Delivery Window      │
├─────────────────────┼───────────────────┼──────────────────────────────┤
│ United States & CA  │ COMPLIMENTARY     │ 4 to 5 Business Days         │
│ UK & European Union │ COMPLIMENTARY     │ 4 to 5 Business Days         │
│ Australia & NZ      │ COMPLIMENTARY     │ 4 to 7 Business Days         │
│ SE Asia & East Asia │ COMPLIMENTARY     │ 3 to 6 Business Days         │
│ Middle East (UAE)   │ COMPLIMENTARY     │ 3 to 5 Business Days         │
└─────────────────────┴───────────────────┴──────────────────────────────┤
│Note: Timeline estimations represent core transit duration post-dispatch│
└────────────────────────────────────────────────────────────────────────┘

7.2 Non-Inclusion of Sovereign Border Impositions

While base transportation fees are complimentary under this program, this free shipping framework does not cover secondary localized destination fees unless explicitly stated otherwise during checkout.

Except where pre-collected or managed under localized DDP checkout programs, all import duties, custom tariffs, sovereign VAT/GST impositions, storage fees, or specialized administrative custom processing fees remain the responsibility of the importer of record, as detailed in Section 8.

8. FISCAL ARCHITECTURE, REVENUE IMPOSITIONS, AND CROSS-BORDER CUSTOMS REGIME

Cross-border delivery of premium physical luxury goods requires strict compliance with international trade frameworks, sovereign custom statutes, and country-specific tax rules.

8.1 Importer of Record Legal Designation

When acquiring goods from Luxeartisanship, the Client is designated as the Importer of Record for the destination country. The Client assumes total legal responsibility for compliance with all local laws, import regulations, and government reporting requirements of the destination country.

8.2 Dissection of Multi-Jurisdictional Tax Environments

8.1.1 United States of America

  • Sales and Use Tax: Collected at checkout in compliance with individual state economic nexus statutes (following the South Dakota v. Wayfair precedent). Rates are calculated based on municipal, county, and state location matrices.

  • Customs Inspections and Formal Entries: Shipments valued above $2,500 may require a formal customs entry. The customer may be contacted by the designated carrier (DHL/FedEx/UPS) to provide their Social Security Number (SSN) or Employer Identification Number (EIN) to clear U.S. Customs and Border Protection (CBP).

8.1.2 Canada

  • Federal and Provincial Taxes: Transactions are subject to localized tax calculations based on the province of delivery, covering Goods and Services Tax (GST), Harmonized Sales Tax (HST), Provincial Sales Tax (PST), and Quebec Sales Tax (QST).

  • Brokerage and Entry Fees: Standard clearance and entry processing fees levied by Canadian customs brokers are the responsibility of the Client, unless explicitly handled through a pre-calculated DDP option at checkout.

8.1.3 United Kingdom

  • Import Value Added Tax (VAT): In accordance with post-Brexit HMRC regulations, for consignments valued below £135, UK VAT is calculated and collected directly at checkout. For luxury shipments exceeding £135, UK Import VAT and associated customs tariffs are assessed at the border and collected by the carrier prior to delivery.

8.1.4 The European Union (EU)

  • Import VAT and Customs Duties: Following the elimination of the low-value import exemption, all items entering the EU are subject to Import VAT. For orders managed outside our automated Import One-Stop Shop (IOSS) or pre-calculated DDP models, local Member State VAT and applicable luxury customs duties must be paid to the carrier before physical handover.

8.1.5 Switzerland

  • Federal Customs Administration (FCA): Swiss import turnover tax (MWST/TVA/IVA) and any weight-based or value-based customs duties are administered by the Swiss border authorities and billed to the Client via the clearing carrier.

8.1.6 Australia and New Zealand

  • Goods and Services Tax (GST): Australian GST (10%) and New Zealand GST (15%) are assessed in compliance with overseas vendor registration frameworks. For high-value transactions exceeding $1,000 AUD/NZD, entry processing fees and custom duties are applied at the border.

8.1.7 Southeast Asia (Singapore, Malaysia, Thailand)

  • Singapore GST: Collected based on Inland Revenue Authority of Singapore (IRAS) rules, including low-value and high-value digital frameworks.

  • Malaysia and Thailand: Subject to localized Sales and Services Tax (SST) or Value Added Tax (VAT), alongside applicable customs tariffs on luxury artisanal goods.

8.1.8 Middle East & North Africa (United Arab Emirates and Egypt)

  • United Arab Emirates: Subject to UAE Federal Tax Authority (FTA) 5% VAT, alongside a standard 5% customs tariff applied to luxury goods imported into the mainland.

  • Egypt: Subject to Egyptian Customs Authority laws, including mandatory registration systems (such as Advanced Cargo Information - ACI, where applicable). High-value luxury imports may face significant custom duties, luxury development taxes, and localized VAT.

8.3 Custom Delay Disclaimers and Border Holds

The Company has no control over delays caused by customs authorities, border inspections, agricultural checks, or mandatory regulatory holds in the destination country.

Customs inspections may require physical opening of the outer protective packaging. Such actions are carried out by government officials, and the Company is not liable for carrier updates or adjustments to delivery timelines resulting from these inspections.

9. DELIVERY VERIFICATION, TRACKING PROTOCOLS, AND MILESTONE REPORTING

9.1 Generation of Tracking Signatures

Upon completion of internal verification, packaging, and carrier handover, an automated dispatch notification is transmitted to the Client's registered email or SMS terminal. This message contains the carrier name, tracking reference numbers, and active tracking links.

Tracking parameters may take up to twenty-four (24) hours from handover to update and show active location scans within carrier portals.

9.2 Mandatory Signature and Identity Verification Protocols

Due to the high-value nature of Luxeartisanship's handcrafted collections, all international shipments are dispatched with a Mandatory Direct Signature Required instruction.

┌────────────────────────────────────────────────────────────────────────┐
│                   DELIVERY VERIFICATION COMPLIANCE                     │
├────────────────────────────────────────────────────────────────────────┤
│ Carrier Requirements:                                                  │
│  [✓] Physical Signature by an Adult Residing at the Address            │
│  [✓] Government-Issued Photo ID Verification (Where Locally Mandated)  │
│  [×] NO Leave-at-Door / NO Unattended Front-Porch Drops Authorized     │
├────────────────────────────────────────────────────────────────────────┤
│ ALERT: Overriding signature rules via carrier apps waives brand loss   │
│ liability.                                                             │
└────────────────────────────────────────────────────────────────────────┘

9.3 Client-Initiated Delivery Overrides and Liability Waivers

If a Client utilizes a third-party carrier application (such as DHL Delivery On Demand, FedEx Delivery Manager, or UPS My Choice) to alter delivery instructions—such as authorizing an unattended drop, removing the signature requirement, or redirecting to an unauthorized third-party location—the Client assumes all risk of loss.

The execution of such an override waives the Client's right to file a missing package claim with Luxeartisanship or initiate a payment dispute with financial institutions.

10. CLIENT ADDRESS RESPONSIBILITY AND INCORRECT ADDRESSING CONSEQUENCES

10.1 Customer Responsibility for Data Accuracy

The Client must provide complete and accurate delivery data at the time of checkout. This data must include:

  • Complete legal name of the designated recipient.

  • Precise street address, containing apartment, suite, villa, or unit designations.

  • Correct postal code / ZIP code matching the destination city and state.

  • Active, local mobile telephone number (mandatory for customs contact and delivery scheduling).

10.2 Financial Consequences of Addressing Faults

If a shipment cannot be delivered due to data omission, typographical error, invalid telephone information, or missing regional identifiers, the parcel may be held by the carrier, returned to our logistics hub, or abandoned at the border.

In such scenarios, the Client assumes full financial liability for all associated costs, including:

  • Carrier return-to-origin transport fees.

  • Daily terminal storage fees accumulated during border holds.

  • Government customs destruction fees (if clearance parameters lapse).

  • Original outbound shipping costs and secondary reshipment fees.

These fees will be deducted from any potential settlement or billed directly to the client prior to a secondary delivery attempt.

11. RISK ALLOCATION, TITLE TRANSFER, AND INSURABLE CLAIMS MATRIX

11.1 Legal Framework for Title and Risk Transfer

Pursuant to the legal definitions of a Shipment Contract governed under applicable commercial codes, the legal title to the purchased products and the Risk of Loss pass entirely to the Client at the moment the Company delivers the goods to an authorized carrier (DHL, FedEx, UPS, etc.) and completes export clearance requirements.

From that point forward, the carrier acts as the primary bailee of the physical asset, and liability for its physical integrity rests with the carrier and the property owner (the Client).

11.2 Handling Delimited Transit Disruptions

┌────────────────────────────────────────────────────────────────────────┐
│                   TRANSIT DISRUPTION ADJUSTMENT MATRIX                 │
├───────────────────┬────────────────────────────────────────────────────┤
│ Disruption Event  │ Actionable Remedial Protocol                       │
├───────────────────┼────────────────────────────────────────────────────┤
│ Force Majeure     │ Timeline Extended; No Liability or Refund Options  │
│ Carrier Delay     │ Investigation Initiated; No Cancellation Allowed  │
│ Confirmed Loss    │ Replacement Built/Shipped Following Carrier Review │
│ Stolen / Delivered│ Local Police Report Required for Claims Evaluation │
└───────────────────┴────────────────────────────────────────────────────┘
11.1.1 Force Majeure Declarations

Luxeartisanship is not liable for any failure, impediment, or delay in fulfillment caused by events beyond our reasonable control (a "Force Majeure Event"). These include natural disasters, acts of God, war, acts of terrorism, civil unrest, labor strikes, regional or global pandemics, sudden government restrictions, border closures, customs embargoes, or broad transportation infrastructure failures. During a Force Majeure Event, our performance obligations are suspended for the duration of the disruption.

11.1.2 Standard Carrier Delays

Delays resulting from holiday backlogs, weather conditions, local sorting center issues, or regulatory adjustments do not entitle the Client to cancel the order or initiate a chargeback. Delivery windows are estimates and not fixed deadlines.

11.1.3 Lost Shipments and Investigation Frameworks

If a shipment stops registering tracking updates for more than seven (7) consecutive business days during international transit, the Company will initiate a formal investigation with the carrier.

No replacement items will be produced or shipped until the carrier issues a final, official classification defining the parcel as legally lost. These carrier investigations can take up to fourteen (14) business days from the formal filing date.

11.1.4 Missing and Stolen Package Claims (Delivered Status)

If carrier tracking registers an order as "Delivered," but the Client claims they have not received it, the Client must follow our verification procedure:

  • Check all adjacent entry doors, family members, concierge desks, or building management offices.

  • File an official "Missing Package Claim" with the local delivery carrier and secure a formal claim reference number.

  • File an official report for suspected package theft with their local law enforcement agency.

To qualify for an internal evaluation by our security team, the Client must submit copies of the official carrier claim and the signed police report to care@luxeartisanship.com within seven (7) calendar days of the tracked delivery timestamp. The Company will review these documents alongside carrier GPS records and delivery metadata to determine appropriate remedies.

12. DELIVERY REFUSALS, UNCLAIMED PACKAGES, AND LOGISTICAL ABANDONMENT

12.1 The Prohibition of Delivery Refusal

Refusing to accept a delivery from an authorized carrier as a means to circumvent our return policies is strictly prohibited. If a Client refuses a delivery to avoid paying local customs duties, import taxes, or brokerage fees, the carrier will move the shipment into a storage hold or classify it as abandoned.

12.2 Financial Penalties for Abandoned or Refused Shipments

When a delivery is refused or remains unclaimed past the carrier's storage limit, the shipment will either be returned to our warehouse at our expense or destroyed by customs authorities. The Client is fully liable for all associated costs, including:

  • Local customs penalty assessments and destination processing costs.

  • Two-way international freight costs (both outbound and return legs).

  • Warehouse handling and processing surcharges.

These accumulated costs will be deducted from any potential product settlement. If the total cost of return freight and customs penalties exceeds the purchase value of the artisanal product, the parcel will be abandoned at the border, and the Client will receive no refund or settlement.

13. ORDER CANCELLATION DIRECTIVE

13.1 Strict Pre-Dispatch Window Restriction

Orders may only be cancelled or modified within the brief window prior to dispatch preparations or before our master artisans allocate raw materials for made-to-order creations.

Cancellation requests must be submitted directly to care@luxeartisanship.com using the subject line format: URGENT: CANCELLATION REQUEST - [Order Number].

  [ Order Submitted ]
           │
           ▼
┌────────────────────────────────────┐
│   Cancellation Window Eligible     │  ◄── Must occur BEFORE dispatch pipeline tag.
└──────────┬─────────────────────────┘
           │
           ├─► [ Approval: Full Refund Processed via Original Payment ]
           │
           ▼
┌────────────────────────────────────┐
│    Dispatched / Shipped Status     │  ◄── Transit loop activated.
└────────────────────────────────────┘
           │
           └─► [ REJECTED: Must follow exchange protocols if eligible. ]

13.2 Post-Dispatch Cancellation Restrictions

Once an order is packed, security-cleared, assigned a shipping label, or handed over to a carrier, it cannot be cancelled or recalled. If a Client decides they no longer want the product while it is in transit, they must accept delivery and follow the standard post-purchase guidelines outlined below.

14. NO-RETURN POLICY AND EXEMPTION MATRICES

14.1 General Rule of Non-Returnability

Due to the handcrafted nature, limited-batch production, and custom finishes of Luxeartisanship's collections, all products are generally non-returnable and non-refundable for change of mind or personal preference. Purchases made on the Platform are final. The Company does not accept return requests or offer refunds based on:

  • Change of mind, personal preference, or unexpected design compatibility issues.

  • Normal artisanal variations in texture, carving detail, dimensions, or grain patterns (as defined in Section 3).

  • Extended customs clearance durations, seasonal carrier delays, or shifts in estimated delivery timelines.

  • Minor differences in color perception resulting from monitor calibration settings.

14.2 Statutory Consumer Protection Alignment

This policy aligns with international consumer protection frameworks (including Article 16(c) of the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Contracts Regulations, and consumer law provisions across various global markets). These frameworks explicitly exempt custom-made, bespoke, or clearly personalized items from standard cooling-off periods and mandatory return rights.

15. COMPREHENSIVE REPLACEMENT AND EXCHANGE FRAMEWORK

While standard returns for change of mind are not accepted, Luxeartisanship provides remedies if a product is damaged during transport, exhibits a genuine structural manufacturing defect, or if an incorrect item is delivered.

┌────────────────────────────────────────────────────────────────────────┐
│                   REPLACEMENT & EXCHANGE PROTOCOL                      │
├─────────────────────┬──────────────────────────────────────────────────┤
│ Eligibility Windows │ Claims MUST be filed within 7 days of delivery.  │
├─────────────────────┼──────────────────────────────────────────────────┤
│ Required Evidence   │  [1] High-resolution photographs of target item. │
│                     │  [2] Images of outer box, label, and packaging.  │
│                     │  [3] Unedited, continuous video of box opening.  │
├─────────────────────┼──────────────────────────────────────────────────┤
│ Remedial Options    │ Replacement of item, repair, or store credit.    │
└─────────────────────┴──────────────────────────────────────────────────┘

15.1 Valid Exchange Eligibility Triggers

A product will be evaluated for a replacement, repair, or store credit exchange only under the following conditions:

  • Transit Damage: The product sustained structural damage during transit that compromises its utility or aesthetic value.

  • Manufacturing Defect: The item possesses a major defect that falls outside the acceptable range of handcrafted variation (e.g., structural cracks or incorrect components).

  • Shipping Error: The item delivered differs from the product specification confirmed in the original order summary.

15.2 Mandatory Evidence Requirements and Verification Protocols

To submit a valid claim for transit damage or a defect, the Client must email care@luxeartisanship.com within seven (7) calendar days of delivery (as verified by carrier tracking timestamps). The claim must include the following evidence:

  • High-resolution photographs showing the specific area of damage or defect.

  • Clear photographs of the outer shipping box, showing the condition of the packaging and any crushing or tearing.

  • A clear photograph of the shipping label, displaying the tracking numbers and sender metrics.

  • A continuous, unedited, clear video recording showing the opening of the package from its sealed state. This video must capture the outer seal being broken and the item being removed and inspected.

Failure to provide these required evidentiary elements, or submitting claims after the seven-day window has closed, will result in automated denial of the claim.

15.3 Return Shipping Authorizations for Approved Claims

If our review confirms a defect or transit damage, our logistics office will issue a formal Return Merchandise Authorization (RMA) document alongside a pre-paid international shipping label.

The item must be returned in its original inner packaging and wooden casings within seven (7) business days of receiving the RMA. Returns sent without an authorized RMA label will be rejected and returned at the sender's expense.

15.4 Operational Remedies and Processing Timelines

Upon receiving the authorized return at our verification facility, our engineering teams will inspect the item. If the claim is verified, Luxeartisanship will initiate one of the following remedies:

  • Allocate the item for immediate priority artisan production to build a replacement piece.

  • Coordinate white-glove repair and restoration services by a master artisan.

  • Issue an enterprise store credit voucher equal to the original purchase value, valid for twenty-four (24) months across all Platform portals.

Refunds to original payment methods (Shopify Payments, PayPal, Stripe, credit cards) are issued exclusively if a replacement item cannot be produced due to materials shortages or if a design is permanently retired.

16. FRAUD MITIGATION, DISPUTE RESOLUTION, AND CHARGEBACK PROTECTION

16.1 Protection Against Fraudulent Chargebacks

Luxeartisanship monitors for transaction fraud, including friendly fraud, chargeback abuse, and false claims of missing items. The Brand uses advanced digital systems to compile comprehensive event records for every transaction, including:

  • IP address routing logs and geolocations associated with order placement.

  • Verified device fingerprints and payment token authorizations.

  • Delivery signatures, carrier GPS coordinates, and photographic confirmations.

  • Secure internal video logs recording the packing and inspection of high-value shipments prior to dispatch.

16.2 Legal Consequences of Contractual Misrepresentation

If a Client initiates a chargeback or payment dispute alleging non-delivery, structural defect, or an unauthorized transaction while withholding the required evidence outlined in Section 15, or after overriding delivery signature requirements as detailed in Section 9, the Company will submit our compiled transaction records to the relevant financial institution or credit card network.

We reserve the right to report instances of calculated fraud or misrepresentation to regional consumer protection authorities, credit reporting agencies, and local law enforcement in the Client's jurisdiction.

17. POLICY EVOLUTION AND SEVERABILITY CLAUSES

17.1 Updates and Revisions

Incroyable Solutions LLC retains the authority to modify, update, or revise this Global Shipping, Delivery, and Returns Policy at any time to align with changing international trade frameworks, logistics carrier policies, or payment network standards.

Any updates will be posted on the Platform, and the revised version will apply to all orders placed after the posted "Effective Date."

17.2 Legal Severability

If any section, clause, or specific provision within this Policy is determined to be invalid, void, or legally unenforceable by an international court or regulatory authority, that specific provision shall be severed from the document. The remaining headings, sections, and legal protections shall remain in full force and effect.

18. ENTERPRISE CONTACT AND CONCIERGE CHANNELS

For formal policy inquiries, structural logistics assistance, or to submit a verified claims docket under Section 15, please contact our support office:

  • Corporate Operating Entity: Incroyable Solutions LLC

  • Brand Platform: Luxeartisanship

  • Dedicated Logistics Communications Email: care@luxeartisanship.com

  • Corporate Support Line: +1 (855) 510-6788

  • Mailing Identity Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States