Shipping Policy

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Shipping Policy

Shipping & Returns

Shipping and Delivery policy: Most of the products are readily available and may require 7- 10 days other than the ones in stock. This is because we manufacture with the help of local artisans. We have a great network of shipping partners like DHL & FEDEX for international couriers. Once the product is shipped we notify our client on email by sharing the tracking/AWB bill of the consignment.

Points to be Noted: 

  • Internationally, it took 7-10 days, depending on the customs authorization. 
  • You can easily track your package by using the tracking IDs or by the given link, provided to your registered email address.
  • In some cases, delivery may take longer due to bad weather conditions or unavoidable circumstances.
  • Once the order has been placed, it can only be cancelled if the package has not been dispatched.
  • All the carvings are done by hand, so there will be a minor difference. That's the beauty of handmade crafts.

The exchange request should be lodged within 7 days after delivery in case the product is damaged. The exchange will take place only if there is an uncut/non-edited package opening video. 

Tax & International Shipping costing

  1. Incomplete or wrong address and phone number will result in the shipment being returned to us. Customers will have to bear the cost of both the return to origin and reshipping charges.

  2. International Shipping is absolutely free.
  3. For international shipping to USA customers, there is no customs or import duty in their country as it would be DDP order.

  4. For the USA – All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes, and other costs). Luxeartisanship (Affidano Solutions Pvt Ltd) is not responsible for any customs and taxes applied to your order. 

  5. International shipping to Canada, the UK, New Zealand, Australia, and other countries - customers are not responsible for VAT/GST, customs duty, or any other tariffs.

  6. Please note that any customs or duty taxes imposed by the US authorities will be the responsibility of the customers. These charges are not part of the product price or shipping fee.  It must be paid directly by the buyer.

This item is Non-Returnable and only eligible for exchange in an unlikely event of Damage, Defective, Wrong product delivered to you.

We offer exchange on the products if they are damaged or broken in transit within 7 days of delivery.