Terms of Use

footer bg

Terms of Use

TERMS OF SERVICE AND GLOBAL COMMERCIAL COMPLIANCE DIRECTIVE

1. CORPORATE IDENTIFICATION, BINDING EFFECT, AND SYSTEM CONTEXT

1.1 Corporate Identity and Platform Governance

This Terms of Service and Global Commercial Compliance Directive ("Terms of Service" or "Terms") constitutes a legally binding contractual agreement entered into by and between Incroyable Solutions LLC, a corporate entity legally organized, structured, and existing under the corporate statutes of the State of Delaware, United States, operating under the international luxury brand designation Luxeartisanship (hereinafter referred to as the "Company", "Brand", "We", "Us", or "Our"), and any natural or legal person who accesses, browses, interacts with, or executes commercial transactions via our digital flagship portal and e-commerce node located at https://global.luxeartisanship.com (the "Platform" or "Site").

  • Registered Global Headquarters: 16192 Coastal Highway, Lewes, Delaware 19958, United States.

  • Legal and Corporate Communications Portal: care@luxeartisanship.com

  • Corporate Voice Routing Line: +1 (855) 510-6788

1.2 Absolute Acceptance of Terms

By navigating the Platform, establishing a consumer profile, interacting with our digital concierge assets, or executing a purchase interface, you ("Client", "User", "Customer", or "Consumer") expressly acknowledge, covenant, and agree to be bound without reservation by these Terms, alongside our integrated Privacy Policy and Data Protection Directive and our Global Shipping, Delivery, and Returns Policy. If you do not accept the terms of this contractual instrument in their entirety, you are expressly prohibited from utilizing the Platform, accessing its core code base, or executing commercial transactions.

1.3 Platform Infrastructure and Ecosystem Alignments

The core architecture of the Platform is built upon the e-commerce engine provided by Shopify Inc., paired with localized international sales features driven by Shopify Markets.

These Terms govern the use of all transactional systems and consumer interactions across our distributed multi-platform presence, including but not limited to Meta Commerce, Facebook Shops, Instagram Shops, Pinterest Shopping, Google Shopping Actions, and associated third-party luxury discovery networks.

2. LEGAL CAPACITY, ACCOUNT SECURITY, AND DIGITAL SANCTIONS

2.1 Minimal Age and Contractual Capacity Thresholds

The Platform is designed, maintained, and operated exclusively for adult consumers seeking premium handcrafted artisanal assets. By accessing the Platform, you warrant and represent that you possess the full legal capacity to enter into a binding reciprocal contract under the laws of your local jurisdiction, and that you are at least eighteen (18) years of age, or the legal age of majority established within your sovereign state, province, or territory.

2.2 Profile Architecture and Security Responsibilities

To access certain features of the Platform or complete a transaction, you may be required to register a formal account. You agree to provide accurate, current, and complete information during the registration process and to maintain the accuracy of this data.

You assume sole responsibility for protecting the confidentiality of your access credentials, including passwords and multifactor authentication streams. You agree to notify the Company immediately at care@luxeartisanship.com of any unauthorized access or security breach involving your account.

┌────────────────────────────────────────────────────────────────────────┐
│                   ACCOUNT COMPLIANCE MONITORING                        │
├────────────────────────────────────────────────────────────────────────┤
│ Immediate termination or restriction flags are triggered by:           │
│  [•] Providing fraudulent identity or incomplete customs data.         │
│  [•] Operating multiple proxy accounts to bypass purchase limits.      │
│  [•] Utilizing Automated Scripts / Scraping bots on the checkout loop. │
└────────────────────────────────────────────────────────────────────────┘

2.3 Global Sanctions and Export Control Warranties

You warrant and represent that neither you, nor any party for whose benefit you are executing a transaction, is:

  • Listed on any international sanctions or restricted party lists maintained by the United States Government (including the U.S. Department of the Treasury's Office of Foreign Assets Control - OFAC), the European Union, the United Kingdom, or the United Nations.

  • Located, organized, or resident within a country or territory subject to a comprehensive U.S. or international trade embargo.

Any violation of this section results in immediate termination of account privileges and cancellation of pending orders without liability to the Company.

3. THE ARTISANAL PRODUCT MATRIX: EXECUTION AND RECOGNITION

3.1 Handcrafted Materiality and Permissible Variance

Luxeartisanship coordinates a global network of skilled artisans producing premium handcrafted works. Each item is unique. The Client acknowledges and agrees that minor differences in carving depth, tooling signatures, material weight, color hues, dye lot absorption, wood grain alignment, and hand-applied finishes are normal characteristics of luxury artisan production rather than manufacturing defects.

┌────────────────────────────────────────────────────────────────────────┐
│                LUXURY CRAFTSMANSHIP DEVIATION MATRIX                   │
├───────────────────────────────┬────────────────────────────────────────┤
│ Geometric/Dimensional Variance│ Up to ±5% acceptable deviation scale   │
│ Pigmentation / Dye Shades     │ Subtle variances based on batch lot    │
│ Surface Grain Character       │ Natural variation inherent to raw stock│
├───────────────────────────────┴────────────────────────────────────────┤
│ Note: Placing an order confirms acceptance of these artisanal markers. │
└────────────────────────────────────────────────────────────────────────┘

3.2 Visual Renderings and Screen Calibration Disclaimers

The Company uses advanced, high-resolution photography and color-calibration systems to showcase our collections on the Platform. However, individual screen settings, brightness configurations, and operating system graphic loops can alter color representation on consumer devices.

The Company does not warrant that your device's display of a product's color or texture will perfectly match the physical item. Such variations do not constitute an error on the part of the Company or a defect in the product.

4. COMMERCIAL TRANSACTIONS: PRICING, LOCALIZATION, AND TAX RULES

4.1 Currency Localization and Exchange Rate Mechanisms

Through Shopify Markets, pricing on the Platform is automatically converted and displayed in your localized currency based on geographical IP routing or active customer selection.

Prices are subject to dynamic adjustability to account for currency fluctuations, global material supply updates, and changing international logistical costs. The Company is not liable for exchange rate variations or foreign transaction fees applied by your issuing bank or credit network.

4.2 Multi-Jurisdictional Tax and Duty Obligations

As detailed in our Global Shipping, Delivery, and Returns Policy, the financial parameters of cross-border commerce are governed by the location of the delivery address:

┌────────────────────────────────────────────────────────────────────────┐
│                      GLOBAL REVENUE TAXATION                           │
├───────────────────┬───────────────────┬────────────────────────────────┤
│ Jurisdiction      │ Collection Node   │ Mechanism Type                 │
├───────────────────┼───────────────────┼────────────────────────────────┤
│ United States     │ Collected at Check│ State/Local Economic Nexus Tax │
│ United Kingdom    │ At Check / Border │ Under £135 Direct / Over Border│
│ European Union    │ At Check / Border │ Local Member State Import VAT  │
│ Australia/NZ/SG   │ Checkout / Border │ Local Sovereign GST Framework  │
└───────────────────┴───────────────────┴────────────────────────────────┘

Unless explicitly identified at checkout as a Delivered Duty Paid (DDP) transaction where the Company pre-calculates and collects all border costs, all import duties, custom tariffs, sovereign VAT/GST impositions, storage fees, and local brokerage processing charges are the sole responsibility of the Client as the Importer of Record.

4.3 Errors in Pricing or Product Descriptions

While we strive to ensure absolute precision across our digital catalogs, typographical errors, pricing anomalies, or data omissions may occur. Luxeartisanship reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Platform is inaccurate at any time without prior notice (including after you have submitted your order).

If an order is cancelled due to a pricing error, the Company will issue a full refund to the original payment method.

5. THE CHECKOUT LOOP, PAYMENT TOKENIZATION, AND SECURE CLEARANCE

5.1 Financial Gateway Protocols and Tokenization

Luxeartisanship integrates a Payment Card Industry Data Security Standard (PCI-DSS) Level 1 compliant gateway system. All payment details are encrypted and passed securely to third-party processing nodes via Transport Layer Security (TLS 1.3) pipelines.

By submitting an order through gateways such as Shopify Payments, Shop Pay, Stripe, PayPal, Apple Pay, Google Pay, or Amazon Pay, you authorize the Company and its processing partners to charge the designated payment instrument for the total transaction value, including any applicable shipping options and localized taxes.

  [ Customer Initiates Checkout ]
                 │
                 ▼
┌─────────────────────────────────┐
│     Tokenization Gateway        │ ──► Direct interaction with PCI-DSS Cloud
└────────────────┬────────────────┘
                 │
                 ▼
┌─────────────────────────────────┐
│      Risk & Fraud Evaluation     │ ──► Machine Analysis Loop
└────────────────┬────────────────┘
                 │
                 ├─► [ Flagged Status ] ──► Manual Hold & Identity Document Audit
                 │
                 └─► [ Clear Status ]   ──► Contractual Acceptance & Atelier Allocation

5.2 Algorithmic Risk Assessment and Shipment Holds

To protect the integrity of high-value international trade, every transaction undergoes automated algorithmic screening for potential fraud, identity theft, and payment irregularities. The Company reserves the right to place a temporary administrative hold on any order flagged for risk analysis.

We may request specific identity verification elements from the Client to clear the hold. Failure to provide the requested verification within seventy-two (72) hours will result in automatic order cancellation and full reversal of the transaction funds.

6. INTELLECTUAL PROPERTY RECONCILIATION AND BRAND PROTECTION

6.1 Absolute Ownership of Proprietary Assets

The Platform and its entire contents, features, and functionality—including but not limited to all information, software, code, text, displays, images, video and audio elements, design layouts, selection, and arrangement thereof—are owned exclusively by Incroyable Solutions LLC, its licensors, or other providers of such material. These assets are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

┌────────────────────────────────────────────────────────────────────────┐
│                   INTELLECTUAL PROPERTY COVENANTS                      │
├────────────────────────────────────────────────────────────────────────┤
│ Strictly Prohibited Activities:                                        │
│  [×] Extracting data or imagery via automated scraping software.       │
│  [×] Reproducing designs for manufacturing or architectural clones.    │
│  [×] Utilizing "Luxeartisanship" trademarks in meta-tags or ad copy.   │
└────────────────────────────────────────────────────────────────────────┘

6.2 Limited User License

The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and view the public facing pages of the Platform solely for personal, non-commercial use in connection with browsing or purchasing artisanal products. This license does not grant you any right to download, modify, distribute, reverse-engineer, or create derivative works from any component of the Site without our express, written corporate consent.

6.3 Brand Trademarks and Distinctive Signatures

The name Luxeartisanship, the distinctive brand logos, custom crests, product collection titles, and all associated artistic identifiers are registered or unregistered trademarks of Incroyable Solutions LLC. You must not use such marks without prior written authorization.

7. PROHIBITED PLATFORM EXPLOITATIONS AND SYSTEM INTEGRITY

7.1 Infractions Involving Code and System Security

Users are strictly prohibited from violating or attempting to violate the security architecture of the Platform. Prohibited actions include:

  • Accessing data or logging into a server or account which the User is not expressly authorized to access.

  • Attempting to probe, scan, or test the vulnerability of our network architecture, or breaching security or authentication measures without proper authorization.

  • Introducing any virus, trojan horse, worm, logic bomb, or other malicious or technologically harmful software component to our infrastructure.

  • Executing any form of Denial of Service (DoS) attack or Distributed Denial of Service (DDoS) strategy against the Platform.

7.2 Enforcement Actions and Criminal Reporting

Any violation of this Section may constitute a cybercrime under federal and international statutes, including the Computer Fraud and Abuse Act (CFAA) in the United States and equivalent global regulations.

The Company will investigate any suspected system infractions, cooperate fully with law enforcement authorities, and disclose the digital identity parameters of any user involved in such activities to assist in criminal prosecution.

8. USER-GENERATED MATERIAL, PUBLIC FEEDBACK, AND CREATIVE LICENSES

8.1 Submission Mechanics and Rights Allocations

If you post product reviews, artistic critiques, photographs, or video files directly to the Platform, or if you tag the official brand profiles on external social networks (such as Instagram or TikTok) with public images of our products (collectively referred to as "User-Generated Content"), you grant Incroyable Solutions LLC a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content across any digital or physical marketing and media channels.

┌────────────────────────────────────────────────────────────────────────┐
│                USER CONTENT SUBMISSION SANITY RULES                    │
├────────────────────────────────────────────────────────────────────────┤
│ All user reviews and submitted media files must NOT:                   │
│  [1] Infringe upon third-party copyrights, patents, or trademarks.     │
│  [2] Contain defamatory language, hate speech, or offensive media.     │
│  [3] Embed hidden tracking links, advertising code, or spam files.     │
└────────────────────────────────────────────────────────────────────────┘

8.2 Right to Moderate and Remove Content

The Company reserves the right, but assumes no obligation, to monitor, edit, or remove any User-Generated Content published on the Platform that we determine in our sole discretion violates these Terms, infringes third-party rights, or harms the brand's reputation.

9. DISCLAIMERS OF WARRANTIES

9.1 Platform Performance Disclaimers

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY PRODUCTS ACQUIRED THROUGH IT IS AT YOUR SOLE RISK. THE PLATFORM AND ALL ASSOCIATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

NEITHER INCROYABLE SOLUTIONS LLC NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM, OR THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

9.2 Commercial Product Warranties and Structural Exemptions

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY EXPLICITLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE regarding handcrafted goods sold via the Platform.

This section does not affect any statutory warranties that cannot be excluded or limited under the mandatory consumer protection laws of your jurisdiction.

10. COMPREHENSIVE LIMITATION OF LIABILITY

10.1 Cap on Total Financial Damages

IN NO EVENT SHALL INCROYABLE SOLUTIONS LLC, ITS AFFILIATES, OR THEIR DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR LOGISTICAL COURIER PARTNERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, DELAYS IN DELIVERY, DEFECTS IN ARTISANAL FINISHES, OR YOUR INABILITY TO ACCESS THE SITE. This limitation applies to damages for loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, or loss of data, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

┌────────────────────────────────────────────────────────────────────────┐
│                   LIABILITY CAP EXCLUSION CLAUSE                       │
├────────────────────────────────────────────────────────────────────────┤
│ THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ANY LEGAL CLAIM       │
│ ARISING DIRECTLY OUT OF A PURCHASE TRANSACTION SHALL NOT EXCEED THE    │
│ SPECIFIC AMOUNT PAID BY THE CLIENT FOR THE TARGET ITEM AT THE CENTER   │
│ OF THE INFRACTION.                                                     │
└────────────────────────────────────────────────────────────────────────┘

10.2 Variations in Local Jurisdictions

Certain state, national, or international jurisdictions do not permit the exclusion or limitation of certain warranties or liability for incidental or consequential damages. In such jurisdictions, the liability of Incroyable Solutions LLC shall be limited to the maximum extent permitted by the local laws of that territory.

11. INDEMNIFICATION REQUIREMENTS

You agree to defend, indemnify, and hold harmless Incroyable Solutions LLC, its parent company, subsidiaries, affiliates, licensors, and service providers, as well as their respective officers, directors, employees, contractors, agents, and suppliers, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms of Service.

  • Your use of the Platform or your contribution of User-Generated Content.

  • Your violation of any third-party intellectual property or privacy rights.

  • Your violation of any applicable international trade or customs laws.

12. TERMINATION ENFORCEMENT PROCEDures

12.1 Company Right to Terminate Privileges

The Company reserves the right, without prior notice and in its sole discretion, to terminate or suspend your account, your ability to access the Platform, or your authorization to place orders if we determine that you have violated these Terms, engaged in fraudulent activities, or engaged in behavior detrimental to our brand ecosystem.

12.2 Survival of Contractual Clauses

Upon termination of your account or access to the Platform, all sections of these Terms that by their nature should survive termination shall survive, including Section 6 (Intellectual Property), Section 9 (Disclaimer of Warranties), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 13 (Governing Law and Dispute Resolution).

13. GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION PROTOCOLS

13.1 Governing Law Selection

This Terms of Service Directive, its structural interpretation, and any commercial disputes arising out of your relationship with the Company or your use of the Platform shall be governed by and construed in accordance with the internal laws of the State of Delaware, United States, without giving effect to any choice or conflict of law provision or rule.

13.2 Mandatory Initial Informal Dispute Resolution

Before initiating any formal legal or arbitration proceedings, you and the Company agree to attempt to resolve the matter informally. You must submit a detailed explanation of your claim to care@luxeartisanship.com.

Our legal and operations teams will engage in good faith negotiations within a sixty (60) day period to achieve an amicable resolution.

  [ Legal Dispute Occurs ]
             │
             ▼
┌──────────────────────────┐
│ Informal Dispute Notice  │ ──► Filed via care@luxeartisanship.com
└────────────┬─────────────┘
             │
             ▼
┌──────────────────────────┐
│ Mandatory 60-Day Review  │ ──► Resolution Attempt Window
└────────────┬─────────────┘
             │
             ├─► [ Amicable Resolution Achieved ] ──► Settlement Document Processed
             │
             └─► [ Resolution Fails ]             ──► Binding Arbitration Loop Activated

13.3 Binding Arbitration and Waiver of Class Action Rights

If an amicable resolution cannot be reached within sixty (60) days, the dispute shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

YOU AND THE COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

The arbitration proceedings shall be conducted in the English language, and the physical seat of the arbitration shall be located in Wilmington, Delaware, United States, unless otherwise mutually agreed. The arbitrator's award shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.

14. CONSUMER PROTECTION MANDATES FOR CHOSEN GEOGRAPHIES

14.1 European Union and United Kingdom Residents

If you are a consumer residing within the EU or the UK, you may benefit from mandatory provisions of local consumer protection laws. Nothing in these Terms shall limit or waive your core statutory rights, such as access to the EU Online Dispute Resolution (ODR) platform or the right to bring a claim before the competent courts of your country of residence.

14.2 Canadian Consumer Disclosures

For clients in Canada, provincial consumer protection acts may grant specific statutory rights that cannot be altered by contract. These Terms apply to Canadian transactions to the maximum extent permitted by applicable provincial frameworks (including Quebec’s Consumer Protection Act).

14.3 Australian and New Zealand Guarantees

For clients in Australia and New Zealand, goods sold via the Platform come with statutory guarantees that cannot be excluded under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993. In these regions, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

15. SEVERABILITY, ENTIRETY, AND COMPLIANCE INTEGRATION

15.1 Integration and Entire Agreement

These Terms of Service, along with our Privacy Policy and our Global Shipping, Delivery, and Returns Policy, constitute the entire legal and operational agreement between you and Incroyable Solutions LLC regarding your use of the Platform and your purchase of our products. They supersede all prior or contemporaneous communications, proposals, or understandings, whether electronic, oral, or written, between you and the Company.

15.2 Statutory Severability

If any section, subsection, clause, or specific provision of these Terms is determined by a court of competent jurisdiction or an authorized arbitrator to be invalid, void, or legally unenforceable, that specific provision shall be severed from the document. The remaining components, headings, and legal sections of these Terms shall continue in full force and effect.

15.3 No Waiver Mechanisms

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. POLICY AMENDMENTS AND REVISION TRACKING

16.1 Company Right of Revision

Luxeartisanship reserves the right, in its sole discretion, to modify, update, amend, or completely rewrite these Terms of Service at any time to reflect updates to international trade law, electronic commerce directives, payment gateway regulations, or internal business operations.

16.2 Notification of Updates

When revisions are made, the revised text will be published on the Platform and the "Last Updated" date at the top of this document will be updated.

For material changes that alter your user privileges or financial obligations, we may notify you via a banner on our storefront or an electronic mail broadcast to your address on file. Your continued use of the Platform following the posting of an updated version of these Terms constitutes your explicit acceptance of the revised text.

17. ENTERPRISE CONTACT INFORMATION AND SUPPORT SERVICES

For clarifications, policy inquiries, or to submit documentation under Section 13, please reach out to our global administrative offices:

  • Corporate Operating Entity: Incroyable Solutions LLC

  • Brand Platform System: Luxeartisanship

  • Dedicated Legal Review Email: care@luxeartisanship.com

  • Corporate Voice Support: +1 (855) 510-6788

  • Corporate Mailing Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States